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Common Service Questions

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Lacanche Service

Service Questions

Whether your Lacanche range is new and covered by our 2-years parts & labor warranty, or has been enjoyed for many years, The French Barn is your direct point of contact for all questions related to the use of your range, or to diagnose any issue. Most problems can be addressed over the phone.
If required, most parts are in stock in Canada and can be shipped to you in 1-2 days. We work with a network of local appliance technicians across the country, who are familiar with your Lacanche and can perform the repairs for you. We take the guess work out of "finding the right technician" as we handle this for you.
Alternatively, we can also coordinate with your trusted technician and provide them with all necessary instructions and support prior to and during their intervention.
Please contact us directly for all your service needs.

Quick References

1. Electrical Connection
2. Electric Oven Reset Switch
3. Burner Flame Height Adjustment
4. Spark Module Replacement
5. Oven Door Panel Replacement
6. Range Cleaning
7. Brass Cleaning
8. Cast-iron Seasoning
9. Power Specifications

Please contact us for all other questions and technical documentation needs.

Ventilation Guidelines

Proper ventilation is critical for your safety and enjoyment of your new Lacanche range! While regulations may vary by city or province, below are some general guidelines to help you plan your ventilation needs.
The ventilation for your Lacanche range should be designed to not only follow local codes but also take into account specific characteristics of your home. Always consult with your local HVAC specialist.

Why do I need a hood vent?

Cooking produces smoke, noxious gases, grease and condensation. A hood vent captures these and remove them from your home.

What size should my hood vent be?

Because smoke and vapor tend to "flare up" rather than rise vertically, it is generally recommended that the hood be 6" wider than your range. At a minimum, the hood vent should cover the width of the burners. A wider hood creates a larger "capture area" to better remove grease-laden smoke from your kitchen.

How many CFM do I need?

A good rule of thumb is to allow 1 CFM for every 100 BTU of total range output. For example, a 40" Cluny with our Classique top, one gas and one electric ovens produces 73,500 BTU, or 735 CFM.
Another rule to determine CFM requirements is to consider the surface area of your range, allowing 65 CFM per square foot. The same Cluny range has a cooktop area of 3.25 ft (40" wide) x 2.25 ft (27" deep) = 7.31 sqft, or 7.31 x 65 = 475 CFM. This does not take into account the specific output of the burners or ovens, producing a lower number. A hood vent with a capacity between these two numbers would be adequate.

Do I need a Make-Up Air unit?

A hood vent cannot exhaust air out of your house unless the same volume of air comes into the house. Today's homes are generally more "air-tight" than older homes and may require a Make-Up Air unit to bring fresh air into the house. Please consult with your local HVAC contractor and ventilation experts.

What is the BTU output of my range?

For more details about each of our 21 models, please refer to our Product Specifications page, or contact us directly!