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Frequently Asked Questions

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Lacanche FAQ
1. What is the difference between the Traditional and Classique top?
2. Are your ovens gas or electric or electric convection?
3. Can I get a convection oven?
4. Do the ovens have broilers?
5. What are the sizes of the ovens?
6. The Cluny oven seems small. What will my limitations be?
7. How do your ranges compare to others on the market?
8. Are the ovens self-cleaning?
9. How do I clean my appliance?
10. How do I clean the cook top and the porcelain enamel on the range?
11. How do I clean the burners?
12. How do I get servicing for my range?
13. Do you sell ventilation systems?
14. Will I be able to use my range if the power goes out?
15. What size gas connection is needed?
16. Do the ranges and cook tops have a pilot light?
17. What can I place in the Storage / Warming drawers?
18. Can you deliver my Lacanche range?
19. Can you install my Lacanche range?
20. What do I need to know before the installation of my range?
21. Why can't I buy a Lacanche range at my local high-end appliances dealer?
22. I have more questions, how can I reach you?


1. What is the difference between the Traditional and Classique top?


The Traditional top refers to the cast-iron simmer plate that sits over the 18,000 BTU central burner. Similar cast-iron tops were often found on old wood-burning stoves in the French countryside. The Traditional top brings you the convenience and flexibility of a proven cooking element, with heat being evenly distributed across the cast iron plate, without the hassle of cutting and chopping wood to fuel your fire! Each pot can be moved around the simmer plate for the perfect heat.
Because of the burner's high output, the center of the cast iron plate does get extremely warm, even on the lowest setting. The centre of the plate can be removed to access the burner below.
The Classique top also features a 18,000 BTU burner that sits below a regular cast iron grate similar to the other burners on the stove top. This powerful burner is ideal to bring any pot to high temperature quickly.


2. Are your ovens gas or electric or electric convection?


Most of our ranges are available with gas, electric or electric convection ovens. If your favourite range features two ovens, you can choose to have them both gas or electric, or one gas and one electric or electric convection.
The convection fan takes approximately 3 inches (75mm) of space in the back of the oven, which is why we don't recommend convection for Cluny / Chagny as you would be losing precious space.
The gas oven typically produces a moist heat, ideal for roasting meats or baking breads and potatoes. The hot, naturally convected air rises to the oven top and circulates back down through the cavity, providing a more even heat.
The electric oven typically produces a drier heat and is more suitable for broiling and baking, and crispier pizza crusts for example. It also allows lower temperatures and a variety of cooking modes.
Regardless of the differences between each type of oven, your range is all about personal preference and should reflect your own cooking style and personality. Some customers will prefer the flexibility of 1 gas and 1 electric oven, while others choose to have both ovens either gas or electric.


3. Can I get a convection oven?


Yes, all of our electric ovens are available as convection ovens. Depending on your preference, convection ovens can be used either as "regular" static electric or electric convection by the flip of a switch.


4. Do the ovens have broilers?


Broilers are only available with either the electric or electric convection ovens. Both electric elements use infra-red heat as a quick and efficient means to transfer energy, retaining efficient, low-profile characteristics not found in gas ovens.


5. What are the sizes of the ovens?


The small ovens found on the Chagny and Cluny models are 16w x 12h x 18d (400w x 305h x 455d mm).
Every other model is 21w x 12 h x 18 d (530w x 305h x 455d mm).


6. The Cluny oven seems small. What will my limitations be?


The Cluny oven is indeed smaller than traditional North American ovens, but its compact size actually provides a more efficient use of space and energy by heating the food instead of the empty space. And you can still fit a roasting pan with a 26-lb turkey inside!
While most standard-size cookie sheets and dishes will fit inside, you may encounter potential issues with larger frozen pizzas or pastry sheets. We provide you with pastry sheets made specifically to fit onto your oven racks.


7. How do your ranges compare to others on the market?


While there are many high performance ranges available in today's market, we can only comment on the ones we know best. The Lacanche ranges are hand-assembled in France, custom made to your specifications and offer the efficiency and versatility of a true professional range in a stunning physique.


8. Are the ovens self-cleaning?


Professional ranges never offer self-cleaning, because of potential safety concerns and health issues. The Lacanche oven interiors however are safe, durable and extremely easy to clean thanks to their durable, non-porous porcelain-on-steel finish. Simply warm the ovens slightly and scrub the interior with a sponge, mild soap and water.


9. How do I clean my appliance?


Oven Interior
The porcelain enamel oven walls should be washed with soap and water. Stubborn spillovers may be cleaned with a mild oven cleaner. Spills from high sugar or acid content should be cleaned as soon as possible after the oven has cooled.

Exterior finishes and cooking surface
The stainless steel surfaces and knobs should be cleaned simply by using mild soap and warm water, applied with a damp cloth. Do not use abrasive cleaners as the may damage the finishes.


10. How do I clean the cook top and the porcelain enamel on the range?


Your range can be cleaned by just using mild soap and water. Avoid using harsh abrasives on the porcelain enamel finishes.
The stainless steel top can be cleaned using BarKeeper's Friend.


11. How do I clean the burners?


The burners are made of solid brass and can be soaked in a solution of water/vinegar or water/lemon juice and polished with brass cleaner, like Brasso.


12. How do I get servicing for my range?


Any issues may be handled by any repair technician that you trust or comes recommended by a friend. We can also recommend service providers who have worked on Lacanche in the past.
Your purchase will come with a 2 year parts and service warranty from the date of installation.


13. Do you sell ventilation systems?


Yes! A matching Lacanche hood for your range is available, complete with a blower unit best suited to your exact configuration. The Lacanche hood provides a wide capture area over your range, ideal to remove smoke and odors while you are cooking your favourite dish. If your kitchen design includes a built-in hood, we can also supply the blower unit only (Vent-a-Hood, Zephyr, Faber).


14. Will I be able to use my range if the power goes out?


You will be able to use the gas top by manually igniting it with a lighter. You will not be able to use the ovens.


15. What size gas connection is needed?


A ½" NPT connection is required. For complete shutdown of your range, an external gas shut-off valve should be installed in proximity, in a convenient location.


16. Do the ranges and cook tops have a pilot light?


The pre-2016 Lacanche gas ovens do have electronic ignition, for the pilot flame. The post-2016 gas ovens do not have a pilot flame, rather a large burner featuring a low-flame setting. The flame then heats a safety thermocouple that opens a valve to the main burner. This system presents a significant safety advantage, as it will instantly shut off the oven burner valve if the flame is extinguished. It is also very easy to repair.


17. What can I place in the Storage / Warming drawers?


The storage drawers under the main ovens are ideal for storing ustensils, racks, flatware, etc.
While they do not have a heating element, they can also transform into a warming area for plates, towels, side dishes, etc. when the upper ovens are in use!
For the same reason, DO NOT place items in drawers that may melt or burn.


18. Can you deliver my Lacanche range?


Absolutely! When you purchase a Lacanche range from us, we look after all aspects of the delivery from Lacanche to your home. We can deliver your range all across Western Canada, from the big cities to the most remote locations!


19. Can you install my Lacanche range?


Although we do not directly handle installation services, we have partnered with local installers who specialize in Lacanche and other high-end cooking ranges.
We highly recommend that you use the services of one our trusted installers to ensure that your Lacanche is set up properly. For your peace of mind, we will be happy to coordinate the installation for you.


20. What do I need to know before the installation of my range?


We have compiled a short checklist to ensure that everything is ready prior to the delivery and installation of your range. Please take a look and feel free to contact us if you have any questions!


21. Why can't I buy a Lacanche range at my local high-end appliances dealer?


Unlike most other brands, Lacanche has chosen to focus on craftsmanship, quality and customer service rather than sales numbers. Working with Lacanche customers directly allows us to provide the best service possible, from the research phase to the purchase and service of your range. We also work in close collaboration with the Lacanche factory, where each range is hand-made to order, to bring you the best of what France has to offer!

22. I have more questions, how can I reach you?


If you would like to receive more information, or a complete brochure, please contact us and we will be happy to help you.